The foood here is BAD!!! And they probably need to do a health inspection on this branch
I ordered from here from
uber eats last night and when I got my burger the beef patty was rock hard and tough from the first bite , it was more stale than overcooked!!! Like it had been left out for more than a day. The fries were stale and cold too the caramel frappe was the only thing consumable than tasted decent and fresh. I ordered the bbq angus and was so disappointed and dissatisfied as it felt I was eating cardboard at sauce on bread FOR 24 DOLLARS ???! . I called the store and was told they can’t do anything unless I came in store to show them so they can verify the order was bad. If I could come in store I wouldn’t have ordered through uber eats in the first place???!! So I was just left hungry and angry
And the funniest thing is I live 5 minutes away from the store so the delivery time shouldn’t have made so much impact on my food
Okoro Nzube · 2025-10-06
A few weeks ago I made a $48 order of the new McGriddles. I live about 4 minutes away and when I got home they were completely and utterly cold and dry.
I called the store and they said they'd 'train' the staff and offered me a replacement. Today I picked up my replacement. 2 minutes after leaving the drive through I opened one up.
It was not only dry, it was shrivelled and rock hard around the edges. It looked to be 2 or 3 hours old. The griddle bun doesn't even wobble. The omelette is hard and crackly and the sausage patty is dark brown and hard all around the edges. About 1 to 2 cm into the middle.
I made a video comparison because graciously, they also included a fresh one.
I of course called the manager who, once again, offered to replace it. Promising to make sure the staff do it the way its supposed to be done. I asked why they need such a heads up to do it correctly.
They also gave me incorrect items in the order despite the order being entered correctly. I guess staff who can read cost to much to hire.
Anyway I've rejected the replacement this time as I don't trust them and don't want to put any undue pressure on them to get it right.
KBL1974 · 2025-08-17
I was very disappointed. I bought classic Angus beef burger and meat wasn’t cooked properly it’s was raw inside and it’s cost me $11:95. NOT ever going back they again.
Mohammed Farook · 2025-09-03
I have been McDonalds in Manor lakes yesterday- the drive through was packed and cars weren’t moving I waited for 5 minutes and with no progress parked my car and went in to order a take away. I placed the order and waited for 25 minutes only to see my order number was skipped I had to stop the busy staff and remind them of my order number they realised it was skipped and got my order done. Wasn’t easy on a Sunday evening.
J N Srinivasu · 2025-09-08
Very disappointing drive-through experience.
This has happened twice now. On both occasions, the drive-through speaker was not working at all. I said “hello” at least 10 times and received no response. When I drove forward to let the staff know, instead of apologising or acknowledging the issue, the staff member argued with me and said “why didn’t you order there?” — even though it was impossible because the speaker wasn’t working.
This was extremely frustrating. Customers should not be blamed for equipment faults. Better communication and customer service training is clearly needed.
Shaurya Seth · 2026-01-04