I’ve been to the Thomastown shop and the Thornbury shop, it was inevitable to go to the Templestowe restaurant. We were quickly seated, orders taken in record time and meals delivered with lightning speed. Great service. Great atmosphere.
George Stavrakis - Harcourts Rata & Co · 2025-12-24
Food was good, service was friendly, but the indoor restaurant is reeked with choking cigarette smoke that came from the 2 side doors adjoining to smoking room, often forgotten to close by the staff who were in out serving the two areas. We tried to inform the waitress politely to shut the door each time she opened it, as few of the tables including us have babies & young children, but our reminders fall to the deaf ears, very disappointing.
We could have recorded the video and photo to submit to the council to file a complaint, that under the law, all indoor restaurant must not have smoking area, or it must be smoke free to ensure safety & wellbeing of the public/customers.
I’m writing here in hope the owner of Melissa will take note and make changes. Dining should be a pleasant experience, for non smokers, a room filled with nasty second hand smoke could potentially do harm to the young & the old, the vulnerable group with underlying health condition.
If you can’t stand second smoke, best to avoid, especially dinner peak hour, a lot of smoking customers smoke heavily in the smoking zone, leading the smoke to non smoking areas, worst still when the servers left the door open from time to time. Definitely not a kids friendly place.
Autism Friendly
Family Friendly
T Amanda · 2025-08-26
Yum! Outstanding welcoming service by floor staff. Our family hired an area and we were treated to shared meat platters, grilled chicken salad platter, seafood and mushroom risotto and the desert cakes...yum! Coffee was great too. Nice vibe too. Must try !
Family Friendly
Jonty Bolom · 2025-08-31
Melissa in Templestowe is a true culinary standout. The food and service are absolutely exceptional, making every visit a memorable experience.
The menu offers a fantastic range of dishes, each prepared with care and showcasing high-quality ingredients. From the first bite to the last, you can tell the chefs pour their passion into their creations.
The staff is equally impressive, providing friendly and attentive service that makes you feel genuinely welcome.
While the food and service are flawless, it's important to note the atmosphere is quite lively. The noise level can get extremely loud, which might not be ideal for those seeking a quiet, intimate meal. However, if you're looking for a vibrant and energetic dining experience, this is the perfect place for you.
Despite the noise, the incredible quality of the food and the top-notch service make Melissa a cafe worth visiting again and again. It's the perfect spot for a delicious meal with friends or family, provided you don't mind a bustling environment.
The waffles were delicious xx
Family Friendly
Kai · 2025-08-30
We visited your restaurant recently to celebrate a friend’s birthday, but unfortunately, we found mold on the birthday cake that was served to us. This was extremely disappointing.
One of the serving staff handled the situation very politely and apologized sincerely, which we genuinely appreciated.
However, the behavior of the management team was very unpleasant. There was no apology or acknowledgment from them. Instead, we were met with rude behavior and even unfriendly staring, which made the entire experience upsetting.
We had expected a much higher level of professionalism and care from the management, especially in a situation involving food safety. We hope this feedback helps improve customer service and food quality in the future.
F “Avagoli” N · 2025-09-25