I visited GYG Tullamarine today and ordered a pork burrito, asking for it to be spicy. Unfortunately, the meal was very disappointing. There was no salsa, no sauce, no spice, and the burrito was extremely dry. I only found one small piece of tomato in the whole thing.
On top of that, I found a single potato chip outside the burrito but inside the wrapping, which shouldn’t happen. It made me feel like the meal wasn’t prepared with proper care.
I’m a delivery driver and rely on getting a quick, decent meal while working. I was very hungry and tried to eat it, but because it had no flavour or moisture at all, I couldn’t finish it and ended up feeling unwell.
I understand the shop was busy, but that shouldn’t be an excuse for missing basic ingredients or letting food slip into the wrap. Customers are still paying full price and expect a properly prepared meal.
I’m not asking for a refund — I just expected the order to be made correctly. I won’t be returning, but I hope the store takes this feedback seriously so other customers don’t have the same experience.
arun · 2025-11-28
This is the third time i have ordered, a bowl and added extra meat but never got it. Please train your staff to always read the label before making it. Would have understood if it was busy for the first 2 times but i was the single car this time.
Anurag Gyawali · 2025-08-27
Staff are asking customers to leave a review yet they’re not producing food worthy of a good review. Ordered 3 chicken quesadilla pluses, one was falling apart with barely any chicken inside, the second one had barely any avacado and the third quesadilla had no avacado or pico de gallo at all. When this store does a good job it’s top quality, but it’s so inconsistent that it’s become a rare occasion where the meal is actually up to scratch with no mistakes. We’re not interested in free corn chips for leaving a review, we just want our food made properly.
Brittany Wiemann · 2025-07-20
Most disappointed Cesar salad I have ever bought, each Salad over $14. All lettuce pieces and two or 3 small chicken pieces. Little bit of Cesar dressing. I'm sorry guys, but who ever made this salad... Never seen my boys so disappointed and upset about GYG.
E B · 2025-10-25
I ordered through the app and the app that my order would be ready for pick up by 11:07 and the only possible way to pick up the order from drive-through and it’s a simple order, a burrito bowl and one taco and the guy comes out and says disorder is gonna take a while to get ready. I waited like for 20 minutes and even my drink wasn’t chilled and fries for just thrown in the bag this is my last time. I’m ordering from GYG I’m not gonna order anymore.
Saideep M · 2025-08-25