Pros - Good sized rooms, good walk-in showers. We got the corner room, and it was great. Try to get that if you can.
Coffee shop at the elevators for a morning coffee was convenient. Breakfast was good quality with lots of options.
Cons - TV a bit old now, no chrome cast? Beds were a little soft.
At breakfast we were seated next to a family of 6 close by. As we were a couple they could have strategically sat us somewhere more appropriate. There was a whole section of tables not being used to the left of the breakfast area. As it happened, one of family of 6 threw up all over the table and my wife helped clean up. We were then asked if we wanted to move to a new table, but it was too late by then. Come on staff use your soft skills and seat people to give both families and couples space.
Family Friendly
Mark Ditchfield · 2026-01-01
I enjoyed a great one-night stay due to my work. The room is spacious, super clean with very comfortable king bed.
My room has a nice view of the city, facing Crown Towers. It was one of the hottest day of Melbourne (45 degree). And it was such a enjoyable time inside hotel room.
Richard G · 2026-01-28
This was such a great place to stay. Everyone was so lovely and helpful. The room was great, the pool was great, the buffet breakfast was great and super convenient location. Would definitely stay again. Staff went over and beyond to make our stay amazing. Super friendly
Rena Rad · 2026-01-29
I've been staying at this hotel many times , but the last 2 visits leave me appalled at house keeping. A few weeks back , we checked in at 4pm. Went to our room and some air cleaning ozone machine was on , door had a do not enter sign and that rooms needs hours to clear up. Check in q was crazy , had to go back down wait 4 someone to assist someone then to come back up and remove machine , claiming room was safe.2 enter but door tags and Google.said otherwise. We eventually went in our room past 530pm , no apology nothing. Then this week I checked in for new years eve. Arrived at 315pm, went up to my room and its unmade from last check out! Was horrified, called reception they said come back down. Hotel was fully booked. We went back down, took about an hour to sort out. Had to wait at the pool to kill some time , they did apologize and left champagne there after but the thing is time cant be replaced and that feeling of annoyance each time u arrive with excited kids and this happens. House keeping really needs to wake up.
Family Friendly
Bianca Naidoo · 2026-01-02
INCREDIBLE SERVICE! I have no words to explain how amazing our experience was today planning my sisters proposal at the crown promenade. The staff were incredibly accommodating and followed our instructions to a T despite how busy they were. Ayran’s customer service was perfect. Thankyou crown for making the night so special for my sister. Will be returning
Julia Duong · 2025-12-23