Deeply Disappointed by the Entire Experience.
Last night, my partner and I dined at Entrecôte, and unfortunately, our experience was far from what we expected from a restaurant with such a strong reputation. It was over 42 degrees outside, and despite assuming the venue would be properly air-conditioned, we were seated in the only corner without any cooling. When I asked to move — both because of the heat and because the nearby table was excessively loud and disruptive — I was told no other tables were available when half restaurant was empty, most likely because we were not dressed elegantly but were casually considered as third class people.
I then requested a simple change to a menu item, asking if the chef could prepare a dish for one instead of two, but the chef refused. I ordered my steak well done, but it arrived burnt on the outside and almost completely raw inside. When I asked for it to be redone, the same piece was merely reheated and sent back. I decided not to make a bigger issue of it to avoid ruining the evening, but I found this level of service unacceptable for a restaurant of this standard.When paying, I used a voucher given by my employer, which had a small remaining balance of around $16. The cashier told me they couldn’t return the difference because they had no cash, and when I suggested a card transfer or another voucher instead, she replied that it wasn’t possible — then suggested I could “just leave it as a tip.” I found this attitude both unprofessional and disrespectful, but I let it go.Sadly, the evening ended even worse — a few hours after getting home, my partner suffered from severe stomach pain and vomiting. Fortunately, she recovered without needing medical care, but the whole situation was extremely unpleasant.I had heard great things about this restaurant and was genuinely looking forward to dining here, but based on this experience, I cannot recommend Entrecôte and strongly advise anyone to read honest, recent reviews before visiting. Of course, this is just my personal experience — but it was disappointing from start to finish.
Just to conclude that at the end of the experience they asked me how I had found it and although I answered them not very well, they were not polite enough or interested enough to ask the reason.
Pakito's Way · 2026-01-10
A beautiful restaurant with indoor and outdoor dining. Good service. However, the vegan food is overpriced and was not worth it. The mushroom was rubbery, bland and the fries were also bland. This dish cost 55! I’m not sure how they justify charging such an exorbitant amount for a mushroom and chips. Probably the worst vegan meal I have had. Very disappointing. I won’t be going back.
My friends had the meat burgers and didn’t like those either. Things would have to change dramatically for us to go back again.
Plant-Based
Susan I. · 2026-01-09
The venue is gorgeous, no matter which room you are in. The bar, decor, and attention to detail is spot on. We found the service to be exceptional and the floor manager kept a close eye on all tables to ensure everyone was taken care of. We enjoyed the food, the beef tartare was a standout, the rest of the food was good, but the price is quite steep.
Elcke Moller · 2026-01-06
First impression: the interior decor is fabulous. It feels like stepping into a venue in Paris, with high ceilings, sumptuous textures and finishes, and elegant waiters in suits. The space extends into a beautiful long bar area on the upper level with a charming courtyard-style seating area.
The restaurant offers both indoor and outdoor dining. Most tables are small and round, paired with classic woven French-style chairs that add to the Parisian charm.
The food is good, with the signature dish being the entrecôte (steak and fries). Service is brisk, perhaps a little too brisk for such an intimate setting. With three maitre d’s managing different areas, it felt a bit rushed. The menu was a little hard to understand and no staff explained the menu or the à la carte options. They also did not ask how many people would be sharing desserts, so it felt like we over ordered. A bit more attention to detail would have made the experience feel more personal.
Overall, it was a lovely visit and I would definitely come back to try more dishes and entrees. It is a great place for a romantic date.
daezjn · 2025-12-02
Olivia made our birthday reservations such a memorable one, her attention to detail, recommendations on the menu and warm/hospitable service 10/10.
The ambiance was beautiful and food was great, but the highlight was really the service here for me. Compared to restaurants in Paris this level of service is just a 10x better.
Amos Chia · 2025-11-18