Rich Tea & Dessert

“I was a little surprised that the standard size was large—in a good way. The tapioca milk tea I ordered tasted good overall, but it was a bit disappointing that the tapioca pearls were stuck together.

Yuki KOIZUMI · 2025-12-21

This is a milk tea shop full of unexpected surprises, carrying the charm of the East. 👍 The very first sip of milk tea felt like a new world quietly opening up on my taste buds. The silky richness of the milk blended with the refreshing fragrance of tea, a wondrous collision of the familiar and the unknown that made me close my eyes in delight. In that moment, the sweetness slid gently down my throat, wrapping my heart in warmth—satisfying yet exhilarating. I couldn’t help but want another sip, hoping to capture and remember this fresh, beautiful feeling forever.

Leo Lee · 2025-08-19

2024 Updated Review: It’s disappointing to see a five-star shop decline to a one-star establishment. ❌ On August 3, 2024, at 9 PM, the cashiers working on the cake side of the shop—both a girl with a nose piercing and a skinny girl—provided extremely poor customer service. They exhibited negative attitudes throughout, which was evident in their facial expressions.😡😠😑🥱🙄😒🤨😤😮‍💨 There were no greetings, no assistance with the menu, and frequent eye rolling.🙄🙅🏻‍♀️🙅🏻‍♀️☠️☠️ ❌ They are not suited for customer-facing roles. Given the other negative reviews about rude staff, I’m surprised management hasn’t addressed this issue. Their behavior is damaging the business. If they dislike working here so much, they should consider leaving.👎🏻👎🏻👎🏻 ❌ Poor service diminishes the overall experience and discourages customers from returning. Even if the food is excellent, the staff’s behavior can make the overall experience feel much worse. 📉📉📉📉😓😓😓 🪳 There are also concerns regarding food safety and hygiene. There’s a saying that you can judge a restaurant by the cleanliness of its toilets. 🦠There is mold around a loose/ falling-apart tap, a dead cockroach indicating a pest infestation, and no toilet paper or paper towels 🧻. _______________ OLD 2021 review: I love their soy milk tea with tea jelly and cheese topping. Drank it 83 times in the last year. It's THE BEST boba shop in Melbourne. It can get really busy due to it's popularity so be prepared to wait (go for a walk around Carnegie whilst waiting or get your groceries next door) or you can always pre order. What I'm most surprised today is how good their service is. It's always been polite and attentive but today was exemplary. There was an issue with my order. Most boba shops will push the blame onto the customer but Rich Tea Carnegie was polite, offered a solution and was apologetic. I appreciate that :)

Nana · 2024-08-03

Great Bingsu off the main street in Carnegie. Tried the watermelon and lychee bingsu and milk tea bingsu - but our favourite was the strawberry bingsu with the perfect amount of strawberry flavour and sweetness. The pork floss mochi was also a hit! Super friendly service. We willl definitely be back to try the other amazng desserts. Highly recommended!

Terence Ha · 2024-06-06

I haven't tried anything else here but their mango bingsu is the best I've had so far. Topped with ice cream, fresh mangoes, lightly textured toppings, and heaps of heavenly shaved ice, I had the best time eating everything in the bowl. Service was quick, and the shop was clean. It's close to all the other eateries in the area, a convenient place to stop for dessert or refreshments. I'll definitely visit again to try other menu items!

Angela F · 2023-11-15