To be honest its one of those stores with limited lines due to the customer base. Meat section is below average, fresh fruit and vegetables is ok , deli is below average. On the flip side service is great. Definitely not the best woolworths ive been to.
mark hutchinson · 2025-11-07
Tonight the deli staff completely ignored me - literally walked past me multiple times like I didn’t exist. I was there at 7.55 (before closing and nothing was wrapped up and nothing said it was closed) and 2 staff members ignored me for 3 minutes before I had to say something to get their attention. I stood my ground and expressed my frustration, to be told ‘well we are nearly closing’ - THEN SAY THAT! Don’t just walk past me multiple times and avoid eye contact. It was completely unacceptable.
Emma Parry · 2025-11-12
I’m extremely disappointed to see Woolworths selling products that falsely claim to be “Made in Australia.” One clear example is the Tofu Cat Litter Australia brand, supplied by TF Pet Lab Pty Ltd, which is actually fully manufactured in China and imported as finished goods.
Despite the packaging proudly displaying “Made in Australia,” there is no local production, no factory, and no Australian materials involved. This is misleading to Australian consumers and deeply unfair to genuine Australian manufacturers who follow the rules and carry higher local production costs.
Woolworths should immediately investigate and remove these misleading products from shelves to protect consumer trust and uphold the integrity of the “Australian Made” label.
Australians deserve honesty about where their products come from — not deceptive marketing.
Qinghua Siluo · 2025-10-08
I recently tried to return a cake to your store as it contained ingredients I do not consume. I acknowledge it was my oversight not to carefully check the label before purchase. However, when I drove back nearly 10 km, just an hour later. I was told the item could not be returned as it was considered a “fridge item” and outside the 30-minute return window.
I understand perishable items may need to be discarded once returned, but my intention was not to waste food. What was disappointing was that instead of resolving the matter, two staff members spent 10–15 minutes repeatedly telling me “it’s our policy” without being able to provide the actual policy. Ultimately, I was left with no refund, no clarity, and had to throw the product away.
As a loyal Woolworths customer who spends close to $10,000 annually, I felt undervalued. The time spent by two staff members arguing with me likely cost the store more than the $10 refund that could have solved the matter quickly. More importantly, the interaction left me with a very poor customer experience over a $10 cake.
I hope Woolworths will review this situation and ensure clearer communication of policies and more customer-focused handling in similar cases.
Arsalan Usmani · 2025-09-17
WORST STORE EVER- WISH I COULD GIVE 0 STARS
I’m absolutely disgusted with the treatment I received at your store. I asked a team member for help finding a product, and while I was discussing with the team member about the product details, out of nowhere, an employee named PHEROM rudely interrupted, questioning how long the other team member would help and telling me to find it myself.
I explained I was just asking for help, but the employee was dismissive and downright rude. Honestly, this kind of behavior shouldn’t be tolerated in any store, and it’s clear that management isn’t doing its job if employees are acting like this. This experience shows a complete lack of respect for customers, and it’s beyond frustrating.
Woolworths really needs to reevaluate the people they’re hiring and the way they train staff, because this experience was a joke. I won’t be coming back unless there’s a serious change in how you treat your customers.
Sam · 2025-10-10