McDonald's

I am writing to formally express my disappointment regarding a recent experience at your establishment, which was unacceptable from both a customer service and operational standpoint. I was meant to be charged $35, however $70 was taken from me $35 was deducted from my bank account and an additional $35 was taken in cash. When I returned to address this clear error, instead of receiving an apology, I was spoken to rudely by a manager. I was then accused of being disrespectful to staff, which is completely untrue. Any conversation that took place was between my children speaking to each other, not to your employees. This interaction was extremely unprofessional and, frankly, inappropriate. As a customer, I expect to be treated with respect especially when I am not at fault for a mistake made by your staff. To make matters worse, when the refund was finally processed, I was handed $25 instead of the correct $35. When I pointed out this discrepancy, the manager abruptly snatched the money out of my hand, showing a complete lack of respect and basic customer courtesy. Between the incorrect charges, the poor-quality food, and the unacceptable behaviour displayed by management, this experience was extremely disappointing. It was not my responsibility to correct an employee’s mistake, nor should I have been treated so poorly while attempting to resolve it. I expect this matter to be taken seriously and reviewed appropriately, as this level of service does not meet reasonable customer standards.

Chan Roberts · 2026-01-04

Ordering through the self serve kiosk is easy. The service was very poor. Around 30 minutes for the food. I had the coffee within minutes. But the food order was so slow. I thought maybe it was because of drive thru but that service was going slow too. There may have been a valid reason, but communicatio with the customer should occur.

Pauline Vicary · 2026-01-13

The worst maccas I've ever been at, every single time I have gone they always rush the food and the managers always yell at their staff like they have committed a murder. The chips are NEVER cooked, they taste and look like they have just been dipped in the oil of the deepfryer, always cold, the nuggets always stale and the burgers are never assembled properly, my burgers are never completely in the box or wrapper, a disgrace of a maccas. Just save your time and go to rosenthal. It's much cleaner there and everyone is nicer.

tara · 2026-01-06

Was just passing through town to visit my mother in law the other day, and my kids wanted a quick ice cream break. We went past the drive through to order our cones and pulled up to the second window. There was a young girl who seemed to be a manager, couldn't quite catch her name but I think it was Anne or something with an A. She was quite aggressive toward me when I asked for a spoon, because of my kids recently got braces and struggles eating ice-cream due to sensitivity. She rolled her eyes at me and when she got back she angrily handed me the spoon. I was about to drive off after saying thank you, but before I did I noticed she was being very passive aggressive to some of the younger red shirt members, which makes me concerned how fairly they are being treated. Overall, The food was pretty good quality, but I think some of the staff need some evaluation.

Lisa Fish · 2025-09-01

Great local Macca! It’s the cleanest I’ve ever seen. Always stop by for late-night coffee. Friendly staff, tidy place, and great coffee. Thanks to all the team! 😊

Samantha Bane · 2025-11-18