Hey i am going to share one incident that happen at mcdonald tullamarine so all of hou guys know thag oua guy named joseph worked there at drive thru i ask the lady i need fresh food like i can wait for sometime but when i move along to collect my food the food was stone cold and fries were also hard and cold to eat i ask the joseph to change it and make the fresh one he lies on my face by saying this is fresh i told him no its is not fresh he have taken the food after sometime he deliver me the same food by saying its the fresh food i again ask him like i cant eat chips it really hard and look at the chips from the looks it look like is very old he explicitly said to me that the chips colour or dark brown because we are using old oil and we are waiting for oil to be changed it just they haven’t changed the oils and giving food and frying food in dirty oil i am sharing picture of chips and burger eventhough he also said that we always serve here like that if you like its okay if not get lost
Khawaja Mati · 2025-09-25
I’d like to raise a concern regarding my recent experience at one of your airport stores.
I ordered a McMuffin breakfast with two extra eggs (on top of the one that already comes with it), expecting a total of three eggs. I paid an additional $1.25 per egg, yet I only received two eggs in total. Given the location was inside the airport, I wasn’t in a position to go back and have this corrected, which was frustrating.
This isn’t just about the money—it’s about the standard of service and care expected from a trusted brand like McDonald’s. What made the experience worse was the staff member at the counter, who looked half-asleep, didn’t greet me, and handed over my food without so much as a word or a smile. It came across as indifferent and unprofessional.
Plus, my coffe was extremely overcooking! Burning of it a lot. Gosh!
To make matters worse, the condition of the toilet facilities was unacceptable—unclean and not up to basic hygiene standards, particularly disappointing in a high-traffic airport environment.
As someone who has long supported and enjoyed McDonald’s, I find it disheartening to see rising prices but slipping service quality. Customers deserve consistency, care, and respect, especially in busy locations where expectations are understandably higher.
Anyway, McDonald’s seriously needs a supervisor to regularly check store standards—especially in busy locations like airports—and if budget’s tight, I’d happily volunteer to do it for free, because customers deserve better than missing items, sleepy service, and filthy toilets!
I hope this feedback is taken seriously and followed up internally. I’d appreciate your attention to this matter.
Elsb Slika · 2025-04-20
Consistently stuff your order up, literally leave ingredients out of burgers take 2-3 goes to get it right. No care the young staff there are just more worried about socialising and the customer service. Place is a joke - unfortunately work near by and it’s the only place to get food. Lift your game!!
Alex Krepapas · 2026-01-10
Very disappointing experience.
Ordered a flat white for $5, but half the cup was foam—not what you'd expect from a properly made flat white. The temperature was way too hot, to the point it burned my mouth.
Quite a letdown this time, especially considering how much McCafe promotes the quality of their coffee. This experience was far from that promise.
Disappointed. 😞
Ordered date and time: 11:45 am 16/04/2025
Please train your barista, how to make proper coffee for now on please.
P K · 2025-04-16
Tables were dirty, food was cold and missing half the bun on the burger. When chatting to the staff about the missing parts of the meal they just threw the bun on top rather than replacing with freshly made burgers. Waited a while for the order due to getting a grill with no sauce on a burger. Would not recommend unfortunately.
Jaye Hermogenes · 2025-10-09