I asked for oat milk on my iced matcha latte. I clearly saw the mccafe girl pour skim milk instead. I asked the drive thru girl to make sure if it was oat or not, and it wasn't. I am allergic to dairy and i am intolerant to lactose. Please do better. This happened just now, 4:10 PM friday 12th December
Alysha Danica Masoem · 2025-12-12
This place has a major issues, clearly from the Mcdonald Corprate, the owner, down to the management, which reflects on staffs attitude. Why would they care if their managers clearly couldn't care less. Since Redrooster changed their Menu, we have been going there, not because we just prefer it. It's because we don't have to drive to Tullamarine McDonald's, and there is an option in Airport west now. Today, on a Friday Lunch time, I thought Haven't had Maccas in a while. . Friday, lunch time, ordered 2 meals, To my suprise I was the only
One there, at peak friday.Yet I realise on the way out, Red Rooster drive thru, has a line built up going to the carpark. This used to be the Opposite. But people would still put up with APW Maccas, due to the inconvenience of going to Tullamarine was no other car but me. By the time I ordered, and got to the pickup window, and paid less than 20 seconds later, the drinks and food was ready. I should of seen the red flags, my fault. This place regardless of time, will make you wait. Got the order, and jump on the freeway. My fault for, coming here again and not checking the bag. I was in a rush. Every single thing in the bag was cold. Not warm enough, just cold, and cardboard like. Burgers, nuggets, and soggy chips. If I wanted noodles for chips I wouldn't be here. On top of all of that , both the chips have been put in upside down. Its a joke. I didn't know it's possible to be absolutely furious over a meal. But it almost feels like are they doing in this on purpose. Now I'm on the Feeway, and turning back is not an option. I dont want to waste my time, complaining to staff that clearly dont care, and is going to frustrate you even more. The fact they have no customers on a Friday, and they are not In a rush to get me out. Like they have customers to serve. There is no way the food has been sitting there to maccas standards. The staff are so lazy, they cook the food so long ago, and there being no customers, it's sits there, and they just put it in a bag within seconds. Don't mistake this for speedy service. It's because they have nothing to
do Friday peak hour, but too
lazy to make atleast fresh chips. The owners know and clearly see they are losing business. People just aren't going to go back. But they don't care. What I don't understand is. How is MacDonald's Corprate allowing this. Clearly so many of the Franchise terms are not met Cold food one thing, they are putting raw meat in burgers because they are so lazy and it's a circuit in there. They don't care about anyone's healt. IT Shows McDonald's don't care about their customers and all the bad feedback, and how it looks for the company.
cano aslan · 2025-09-19
Just ordered through the My Maccas app and got a delivery and found that out of a Grinch meal, 2 happy meals and a large fries only the The Grinch meal and drinks were delivered. This place is the absolute worst!
Ryan Daley · 2025-11-29
I beg, please refresh the coffee for each customer. I keep getting old coffee that has no actual coffee it's just bitter water mixed with milk. The latte is literally white even with an extra shot. Wasted like $30 just in coffee with no actual coffee in it.
A “Ash” K · 2025-07-06