Vel Spices

They had a lots of variety food not only india... indonesia, chinese, mauritian, etc...

Anaaz Fadiha · 2025-10-31

Despite ordering several food items and being satisfied with their quality, the experience with the Butterfly mixie has been disappointing. After receiving the product and finding it unsatisfactory for personal needs, a return was requested. However, the return was not accepted as it was considered a "change of mind" case, highlighting a restrictive return policy that does not accommodate customer dissatisfaction unless there is a clear defect or damage. It is important for future buyers to be aware that refunds or replacements are rarely offered by Velspices for reasons other than genuine product faults. The current system may even allow orders to be placed without any clear warning about the strict return and refund policies, creating frustration for customers who find the product unsuitable after purchase. Many other customers, as seen in reviews, have also faced difficulties obtaining refunds or replacements, and the process is consistently reported as tough and unaccommodating. Feedback for the Veldpice team: Please consider making your return/refund policies more visible on the order page to prevent misunderstandings. If you do not allow returns for "change of mind," the system should alert buyers before checkout. Customer support should be empowered to offer better solutions and, at a minimum, not make the process difficult for genuine concerns. This experience has reinforced the feedback from other online reviewers about the difficulty of getting refunds. This feedback should help others make informed decisions and encourages the company to improve its policies.

Lakshmi Prasanna · 2025-10-31

While most of my orders have been good experience. I had twice bad spoilt rotten rasmalai deliveries. I was ok the first time as it was spoilt but only $7-$8 for 200 gm i ignored dint ask for refund. Now second time its around $20 for 1 kg spoilt rotten rasmalai so I cant ignore. Not sure how Australian food safety authorities are letting you do this. I might have to warn others for their health safety. I ordered over thousands of dollars of groceries with you and you are adamant to do a $20 refund. - update: they refunded and im happy now. Thank you for taking responsibility. And because of that help to me as a customer im continuing to order hundreds of dollars of groceries every week or fortnight almost. Thanks again.

Akhilla Kakivai · 2025-10-14

I am from Queensland. I have ordered an oil which is RS KRISHNA BRAND listed on their website, but they sent a different which KAILASH BRAND. I will notify the manufacturing company about this type of misusing the brand name and selling different one. The right side picture is listed on their website, and the left one is what I received. Their response is rude and unprofessional when I tried to call and ask for the reason. Please avoid this shop while ordering online. Waste of money and shipping cost. Need to throw this in dust bin

Er. Subrayan Subramanian · 2025-07-31

Massive indian grocery store, has everything you need and great prices. On certain days they might have a discount on bulk items. Good service, clean and would recommend.

Ilene Dcosta · 2025-02-08