McDonald's

The store is always a mess with sticky floors. The food was revolting as it seemed like it had been sitting there the whole day. It had to be thrown out. It has completely put me off ever spending money at McDonald's ever again. Do yourself and you family a favour and eat elsewhere.

Dev Null · 2026-01-10

My husband and I ordered 2 sundaes to enjoy on a hot day. I wish I never came here. So disappointed, the "Ice cream" was basically ice water drizzled with a shitty chocolate sauce. Not even the usual hot fudge, just the sauce you put on frappes.

Sanduni Seneviratne · 2025-12-17

Subject: Disappointing Drive-Thru Experience - Endeavour Hills McDonald’s - December 25 To the Management of McDonald’s Endeavour Hills, I am writing to share my feedback regarding a disappointing drive-thru experience at your restaurant today, December 25, at approximately 8:30 AM. I ordered a large takeaway flat white. When I proceeded to the payment window, a young man processed my $20.00 note. However, he appeared completely confused while calculating my change. He attempted multiple times, taking out a $10 note and various coins, only to put them back and start over. This process took an unnecessarily long time—roughly two minutes—which created an initial delay. The situation worsened when he finally handed me my change, which consisted of a $10 note and a handful of silver coins. He did not ensure a secure handoff, and as I was seated in my car, the coins fell from his hand onto the driveway and scattered beneath my vehicle. I was forced to exit my car and search on my hands and knees to recover what I could, but due to the coins rolling extensively and the growing line of cars behind me, I was unable to retrieve all of my change. Throughout this entire incident, the employee did not offer an apology and simply watched as I attempted to gather the coins. I found this lack of assistance and acknowledgment particularly unsatisfactory. While I understand that training new staff is part of operations, this level of difficulty with basic cash handling and customer service significantly impacted my visit. I would suggest that management ensure employees assigned to the register are adequately trained in calculating change and are mindful when handing items to customers in the drive-thru. I hope this feedback is taken constructively to improve service for future customers.

John Simister · 2025-12-24

Could not resist anymore having Breakfast at Macca’s on such a cold Saturday morning after kids sports. After our consistent shocking experience from Fountain Gate Maccas, we weren’t sure if another visit was going to be different, but hey!! what a surprise when a place is run by a passionate team who are keen on making good meals and providing good old customer service. Coffee was made with care, it hit the spot from the very first sip. The place was clean, all ordering screen were working. No mad rush behind the counter even if the drive through queue was long and many of us inside waiting for our orders. This place did gave us some faith that a fast food joint can still be something worth trying every now and then. Keep doing all the right things here.

Jugdeep Saini · 2024-06-22

Really disappointed. My McDonald’s order was missing several items, including [2 chips]and received a cheeseburger without cheese!! paid for a full meal and got less than half of what I ordered. No way to contact the store directly, and the app support was slow and unhelpful. This isn’t the first time it’s happened either. McDonald’s needs to improve its quality control and take customer complaints seriously. Not ordering again!! Update! Finally someone picked up the phone who was the manager and had a resolution for me!! Come and pick up your missing items tonight or any other day or door dash your order again!!! Perhaps 2 chips and a slice of cheese!! Are you serious!?

SSN SN · 2025-05-30